Senior Product & Partnerships Manager, Roku TV

About the team

Roku Product Partnerships Management team is responsible for the roadmap for hardware and software features that power our core technologies, and the roadmap for advanced TV technologies that will propel future business growth.  The team’s objective is to ensure Roku's platforms are differentiated from the competition in technology, features, performance, cost, and time to market.

About the role

Roku is looking for a senior level Product Partnerships Manager to work closely with ODM factories, OEMs, and various internal groups to bring new categories of streaming products to market. Your Consumer Electronics product and partner management experience will help you identify and communicate product roadmaps, technical requirements, and product features to internal and external stakeholders. The relationships you develop with our partners will empower you to articulate their perspective on product features and create common understanding and alignment among all stakeholders. You will negotiate effectively with the partners to positively influence the way they collaborate with Roku. From time to time, you may be required to author product requirement documents, feature guides, and release plans enabling the team to efficiently and effectively develop and qualify delightful streaming products. You will also coordinate the release of Roku OS and other SW deliveries to the partners and ensure that the releases meet or exceed Roku’s rigorous quality expectations. The position is based in Shenzhen, China.

What you will be doing

The Senior Products & Partnerships Manager will lead cross functional teams within Roku to define hardware and software platform roadmaps for TV-adjacent streaming products. Core areas include defining product features, critical hardware components (SoCs, memory, PSU, TCON, LCM driver etc.), picture and audio experiences, and connectivity capabilities.

You will be accountable for: 

• Defining and maintaining product and feature roadmaps for the TV-adjacent product segments
• Launching a steady stream of impactful and marketable streaming products
• Ensuring Roku maintains BOM cost advantage in the product segments in which we compete
• Creating a culture of continuous improvement in Product Health, Quality, and Reliability 
• Championing the development of features, tools, and value-add services which contribute to business wins and make Roku stickier for our OEM/ODM partners.

Key responsibilities include:

• Own the product and technical relationship with global OEM/ODM partners working on Roku TV and other TV-adjacent products. 
• Develop hardware, software, and core technology roadmaps to execute on the strategy and enable partner success. 
• Advocate product issues on behalf of the partners within Roku and influence internal teams to resolve the issues in a timely manner
• Arbitrate discussions between Roku engineering and partners/factories regarding product design, bugs, and features
• Act as an escalation point for Customer Service issues for the partners and guide such escalations to successful resolution for Roku and the partner
• Build processes for managing, maintaining, and communicating product and partnerships roadmaps to ensure all stakeholders are engaged and aligned.
• Define and drive success metrics for the consumer products you own
• Utilize data analytics, research, product reviews, user feedback and product testing to ensure consistency and quality for the total platform (from hardware to UX)
• Build strong relationships with business partners (e.g. content, marketing, advertising, finance, etc.), internal development partners (e.g. design, engineering and data science), and external partners (OEM/ODM, key silicon vendors).

We're excited if you

• Possess a pragmatic, strategic approach to problem-solving and can foster that trait in your work.
• Drive what matters.  You never lose sight of the critical path and can inspire others to follow it. 
• Have strong product and business intuition 
• Are rigorous and detail oriented.  You hold yourself to a high bar and expect your team to do the same. 
• Foster collaboration. You know how build trust and deliver on your objectives working across independent teams with independent priorities 
• Can convey key insights effectively to executive management in a concise way.
• Motivate others.  You can inspire teams and influence peers to achieve ambitious goals 
• Thrive in dynamic environments.  No two days at Roku are ever the same. 
• Stay curious. You get excited about things you don’t know. You ask lots of questions and go searching for answers. 
• Experience:
  • 10+ years in a product/partnerships management or systems engineering leadership role working on high volume consumer electronics
  • Experience leading the delivery of multiple cross-functional and multi-workstream programs (hardware and/or software)
  • Experience shipping compelling and delightful user experiences that demonstrate a keen understanding for great design and attention to detail. 
  • Experience leading R&D efforts and bringing new hardware and software technologies to market
  • Knowledge of the TV industry (core technology, retail strategy, regulatory/certification requirements) a plus
  • Willing and able to travel to North America, LATAM (~10%)
  • Exceptional written and verbal communication in English and Mandarin
  • BS or equivalent.  MS/MBA preferred

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