QA Lab Engineer

About the Team

With so many people using Roku’s products globally, we’ve become well-known for products that “just work” right out of the box and integrate almost by magic. That doesn’t happen by accident, which is why we are committed to making sure our products aren’t just intuitive, they’re obvious. To support that commitment, our Labs and Innovation team at Roku works across organisations with company leadership, cross-functional stakeholders, and our internal teams to help manage the development, testing, and release of products and features. Our team focuses in providing custom environments suitable for facilitating manual and automation testing, in a scalable manner, that helps improve efficiency to enhance productivity of all engineering teams. We accomplish this by using state of the art technology and engineering to make it happen, with consideration for the customer as the center of all that we do.

About The Role

We are seeking a dedicated and skilled QA Lab Engineer to join our lab infrastructure engineering team. The ideal candidate will be responsible for the installation, configuration, maintenance, and monitoring of automation equipment, test devices, and core services provided within the automation labs. While expertise in scripting is preferred, the primary focus of this position will be on installing equipment in automation labs and maintaining the stability of a lab environment. The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.

What You’ll be Doing

• Setup and configure test devices (Media streamers, sound bars, TVs, cameras, sensors, etc.) in various lab environments.
• Monitor and maintain the operational status of infrastructure equipment (PDUs, network switches, servers, etc.) to ensure functionality and performance.
• Troubleshoot device issues and failures promptly, utilising technical knowledge and diagnostic tools.
• Perform routine checks, updates, and maintenance of equipment to ensure smooth operations.
• Identify and analyse device failures based on diagnostic tools, logs, and error reports.
• Collaborate with engineering or technical teams to resolve device failures and implement solutions.
• Oversee lab operations, ensuring compliance with safety protocols and standards.
• Maintain lab equipment, organize workspaces, and optimize space utilization within labs.
• Manage inventory levels, order supplies, and keep accurate records of equipment and devices.
• Maintain detailed documentation of lab procedures, troubleshooting steps, and inventory records.
• Generate reports on device performance, failures, and resolutions for management review.
• Install inhouse developed software on test equipment.

We’re Excited If You Have

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in managing labs or technical environments.
• Excellent knowledge in building and setting up complex labs with various devices types.
• Strong technical knowledge of hardware devices and their configurations.
• Working knowledge on Linux and Windows systems.
• Proficiency in troubleshooting hardware and software issues in a lab setting.
• Ability to analyse diagnostic data and logs to identify and resolve device failures.
• Excellent organizational skills for lab management, inventory control, and space optimisation.
• Strong documentation skills with attention to detail.
• Effective communication and collaboration skills to work with cross-functional teams
• Scripting capabilities (Python, Perl, bash, etc.).
• Experience with Docker or VMs
• Knowledge with networking (OSI model 7-layer framework) and networking equipment
• Knowledge in RF technologies (terrestrial OTA, WIFI, Bluetooth, WIFI-Direct, etc.)
• Experience with using Raspberry Pis or like equipment.
• Knowledge in 3D printing would be an advantage.

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