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Platform Operations Manager

Operations | Mexico City | ID: 09935

Platform Operations Manager

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

Roku believes all TV will be streamed. Our job is to make it easier for users to find great content. The most powerful tool we have today is Roku Channel, which has quickly become a leading streaming app for free, live, and subscription based premium content. Whether you are in your living room, on your mobile, or at your desktop, Roku Channel has an always-changing selection of Hollywood hits, classics, live news, hit TV shows and family programs to keep you entertained. Roku made streaming possible, and Roku Channel is changing the way we watch it.
The Programming organization focuses on expanding the scale, reach and content offering of Roku Channel through partnerships with over 175 different content providers. In 2021, we launched Roku Originals and acquired This Old House to enable new ways to provide our users with great content. In addition to Roku Channel, we also build new experiences and tools that help users find content across the Roku UI, like Sports, Featured Free and What to Watch. We collaborate across many teams to deliver great content, drive engagement, and delight millions of TV streamers worldwide.

About the role

We are seeking a Platform Operations Manager as part of the Platform Operations team who will be a key stakeholder in the evolution of Roku's Sports and Live content experiences. This individual will become a content metadata and internal tooling expert, and will serve as a facilitator in integrating, troubleshooting, onboarding, and improving our Sports and Live experiences on the Roku platform. The Manager should have an understanding of the ever-evolving sports landscape and how these changes impact streaming internationally.

Platform Operations is a team that has a holistic approach to all content across Roku’s platform and collaborates across Operations, Product, Engineering, and Partner Management. The ability to adapt to shifting priorities will be highly valued in this multi-faceted role. The Manager will have touchpoints across all sports and live content on the broader Roku platform. Accounting for growth will be a core theme for this role, and the ability to communicate with various teams like Product, Partner Management, Marketing, and Engineering will be highly valued. The goal will be to work with these teams to provide a first-class user experience and grow the Sports and Live verticals on the Roku platform as it expands with new content partners, more depth of coverage, and new global territories.

What you will be doing

Be a subject matter expert on Sports and Live content experiences on the Roku platform.
Work with Product, Partner Management, Merchandising and Engineering teams to integrate new content partners on the Roku platform.
Evaluate and identify gaps in tooling coverage and advocate for the necessary improvements and automation with technical and product teams.
Work very closely with our structured metadata vendor, and report, track, and resolve metadata issues experienced on platform.
Collaborate and innovate across the broader TRC and Platform Operations teams to find opportunities for mutual advancement and benefit for the global organization.

We're excited if you have

Very good English language Skills.
5-7 years of relevant experience in digital content workflows, specifically with Live and VOD content.
Adept knowledge of sports content rights, distribution, and OTT experiences.
Working knowledge of livestreams, EPGs, and linear metadata.
Detail-oriented, analytical, methodical, and committed to driving quality forward.
2-3 years experience working in a CMS, preferably in an operations or product capacity.
2-3 years experience working with product and engineering teams.
Adept understanding of technical/engineering processes and the broader OTT business.
BA/BS preferred.
Located in Mexico City and committed to a hybrid office policy

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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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