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Manager, Technical Program Management

Program Management | Cambridge | ID: 09557

Manager, Technical Program Management

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team 

We empower teams to streamline operations, enhance efficiencies, and provide essential support and tools, enabling stakeholders to achieve key company objectives and drive business growth. Our Technical Program Management team at Roku collaborates across organizations with company leadership, cross-functional stakeholders, and internal teams to oversee the development, testing, and release of products and features. We work closely with engineering, product, UX, and Quality Assurance teams to deliver innovative products and features for both existing and emerging markets. Acting as the voice of the customer, we strive to understand their needs, desires, and perspectives, informing business decisions and continuously improving our product offerings. 

About the Role 

Roku seeks an experienced Manager, Technical Programs with a strong background in Software Engineering, Quality Assurance, and Program Management to oversee large-scale cross-functional programs. This role is pivotal in ensuring the seamless execution of projects, timely releases, and maintaining high-quality standards across all deliverables.

What you'll be doing

Team Management: Lead, mentor and manage a team of direct reports, fostering a collaborative and high-performance work environment.

Technical Expertise: Utilize your software engineering and quality assurance background to guide technical discussions and decisions.

Program Management and Testing Frameworks: Oversee and manage large, complex programs to ensure alignment with organizational goals and cross-functional collaboration, while supporting engineering and product teams with alpha/beta testing. This includes running trials, defining scope/timelines, analyzing results, and ensuring seamless release processes to drive informed product decisions.

Customer Voice: Translate user feedback into strategic insights to enhance product development and user experience

Stakeholder Alignment: Align Product, Engineering, Operations, and Business stakeholders to enable work on cross-functional business-impacting initiatives.

Progress Tracking: Track and communicate progress on all initiatives and milestones, ensuring transparency and alignment with organizational goals.

Metrics Reporting: Maintain transparency across all teams through metrics reporting and insights generation.

Technical Discussions: Participate in diverse technical discussions to ensure solutions are designed for successful and scalable deployment.

Risk Management: Manage critical decision-making, anticipate and mitigate potential risks, explore and implement contingency plans, and ensure cross-functional alignment throughout a program’s lifecycle.

Communication: Facilitate communications across the company to ensure transparency of program progress and risks, maintain the plan-of-record, and provide timely updates to the executive team.

Team Leadership: Build and lead a team of talented program managers, overseeing technical programs, releases, and alpha/beta testing from early ambiguity through successful launch and closure.

We're excited if you have

Bachelor’s or master’s degree in computer science, Engineering, or a related field

Extensive experience in software engineering, quality assurance, and program management

Demonstrable experience of management experience in coaching, mentoring and performance management

Proficiency in project management tools and software development methodologies

Proven ability to build and lead high-performing teams

Excellent problem-solving and collaboration skills, comfort with ambiguity and a get things done approach

Strong analytical and problem-solving abilities, with a focus on delivering innovative solutions

Demonstrated experience in testing and direct interaction with customers.

Proven ability to manage complex, cross-functional programs

Excellent communication and stakeholder management skills

Strong understanding of testing frameworks and product development processes

Ability to participate in and lead technical discussions

Experience in metrics reporting and insights generation

Experience in aligning cross-functional teams and managing business-impacting initiatives

Join us and be a part of a team that drives innovation and excellence in program management!

#LI-PA1

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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Additionally, providing false, misleading, or inaccurate information or responses will void this application and disqualify you from consideration. If employed by Roku, it will result in the immediate termination of employment regardless of when Roku discovers misleading or inaccurate information.

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