Logistics Retail Scheduler
Operations | Austin | ID: 10188
Logistics Retail Scheduler
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Global Logistics team at Roku is responsible for ensuring compliant, efficient, and seamless movement of goods across international borders. We partner closely with supply chain, legal, finance, and external stakeholders to navigate complex global trade regulations and support Roku’s growing global footprint. Our team is passionate about driving operational excellence while staying ahead of evolving regulatory requirements, enabling Roku’s products to reach customers around the world without delay.
About the Role
Roku is seeking a Logistics Retail Scheduler to drive seamless order scheduling, routing, and fulfillment for our retail partners. This role ensures on-time, efficient, and cost-effective logistics execution for major retailers such as Amazon, Best Buy, Walmart, Target, and Costco.
This role will play a key part in integrating and optimizing retail logistics workflows within our new system. The ideal candidate will have deep expertise in retail logistics, ERP systems (NetSuite and Oracle Cloud ERP preferred), EDI transactions, carrier coordination, and retail compliance. This role requires strong communication skills, the ability to manage multiple tasks simultaneously, and proactive approach to problem-solving.
Key Responsibilities
Retail Order Scheduling & Routing
- Manage and process all collect customer orders, ensuring accurate and timely routing.
- Optimize load sizes (cartons, pallets, cubic feet) for efficient shipping.
- Maintain data accuracy in retailer portals, ensuring compliance with customer routing requirements.
- Release orders in NetSuite ERP and coordinate with 3PL partners for fulfillment.
- Communicate with carriers and retailers to confirm pickups and resolve scheduling conflicts.
- Monitor and manage inventory levels to align with demand planning.
- Provide exceptional customer service to retail clients and address any concerns or inquires.
Logistics Execution & Compliance
- Track order pickup performance and monitor shipments for on-time delivery.
- Manage exceptions and escalations related to missed pickups, delays, or compliance violations.
- Submit tickets in retailer portals for rescheduling pickups and updating order statuses in NetSuite ERP.
- Ensure 100% compliance with retailer routing guides, preventing chargebacks and penalties.
- Validate EDI transmissions, ASNs, and shipment confirmations, troubleshooting errors as needed.
- Support freight cost optimization and carrier performance analysis.
Performance Tracking & Continuous Improvement
- Track and analyze key logistics KPIs, including:
- On-time pickup performance
- Carrier efficiency & transit times
- Retailer compliance & chargeback reduction
- Prepare and analyze reports on delivery performance and identify areas for improvement.
- Work with supply chain & warehouse teams to enhance order fulfillment processes.
- Document and update logistics workflows, retailer SOPs, and best practices.
- Utilize data analytics tools (Tableau, Power BI) for performance insights.
- Identify opportunities for automation and process optimization within NetSuite ERP.
Cross-Functional Collaboration
- Partner with Warehouse, Order Management, and 3PL teams to drive execution.
- Coordinate with Sales, Finance, and Supply Chain Planning teams for alignment on demand forecasts.
- Work closely with IT teams to troubleshoot ERP and EDI-related integration issues.
- Validate Proof of Delivery (POD) and Proof of Pickup with carriers and retail partners.
- Support change management efforts related to new NetSuite ERP functionalities.
We're excited if you have
Required Skills & Experience:
- 5+ years of experience in logistics coordination, retail fulfillment, and supply chain operations.
- Expertise in order scheduling and routing for major retailers (Amazon, Best Buy, Walmart, etc.).
- Hands-on experience with NetSuite, Oracle Cloud ERP, or similar ERP systems.
- Strong knowledge of EDI transactions, ASN validation, and chargeback resolution.
- Familiarity with retail compliance, routing guides, and logistics best practices.
- Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP) and data analytics tools (Tableau, Power BI preferred).
- Excellent problem-solving and communication skills to manage fulfillment challenges.
- Experience collaborating with 3PLs, freight carriers, and supply chain partners.
Preferred Qualifications:
- Experience in consumer electronics, retail, or e-commerce logistics.
- Familiarity with 3PLs, freight optimization, and transportation cost management.
- Knowledge of NetSuite, Oracle Integration Cloud, middleware tools (Boomi, MuleSoft), Project44, or API-based ERP integrations.
- Background in Lean Six Sigma or logistics process improvement methodologies.
#LI-SB5
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
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Application
Thank you for applying for a role at Roku! We appreciate your interest in joining our team. We have received your application and will review it thoroughly.
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