Senior UX Product Designer, Subscription Service Experience

User Experience | San Jose | ID: 10059 

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Senior UX Product Designer, Subscription Service Experience

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Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Team

We believe that great user experiences come from people who have the vision to see the big picture on the macro side while still maintaining an incredible attention to detail on the micro side. More than ability to keep the vision while managing the minutiae: We need someone who can play three-dimensional chess on the axes of what our customers need, what our world-class engineers can produce, with the third axis being keeping things as elegantly easy as possible (and no more).


About the Role

Roku is looking for an experienced UX Product Designer with strong interaction design skills to lead the design of subscription streaming services for customers in the U.S. and international markets. This will include expanding and improving Roku Channel premium subscription experiences.

We know your time is valuable, so we love being transparent about our hiring processes.

For this Interaction Design role, we’ll start with a call from your dedicated Roku recruiter. Then you’ll have a follow-up call with the Hiring Manager (Director of UX Design). After that, we’ll ask you to do a 35-minute portfolio presentation to a cross-functional, 4-person panel of designers, researchers, and product managers. In this presentation, we’ll want you to walk us through a couple of projects you’ve done that you’re especially proud of. You’ll tell us what your role was, what your process was, how it turned out, and what you learned from it – showing artifacts from your process along the way. Then you’ll have one-on-one meetings with the panel for follow-up questions and other conversations. Throughout the process, your Roku recruiter will be there for you every step of the way!

For California Only - The estimated annual salary for this position is between $190,000 - $286,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

 

What you’ll be doing

  • Work closely with Product Managers to identify the problems and business goals that your designs will address
  • Utilize user journeys to help guide and frame your design approaches
  • Design features that will help subscribed users in both the U.S. and in international markets to discover and enjoy shows on the Roku platform
  • Collaborate with other Subscription UX Designers to help acquire and retain subscribers
  • Partner with strong User Researchers to determine and execute the ideal research methodology to understand user needs and to evaluate your designs
  • Own your designs and communicate effectively, articulating your design decisions to colleagues from diverse disciplines
  • Collaborate with other designers working on similar projects on the TV platform and on the web
  • Give and receive feedback in regular design critiques with your peers and UX management

 

We’re excited if you have

  • Experience designing for streaming services, particularly for onboarding, search, navigation, and browse experiences
  • Experience designing for TV streaming services is a plus
  • A proven track record in interaction design, with artifacts of the process that help support your design decisions
  • Experience collaborating with product managers, developers, and management to refine design concepts through rapid iterations, meeting the goals of both users and the business
  • A passion for the subtle details behind creating a high-performing, world-class experience
  • Hands-on experience working with User Researchers (or conducting User Research yourself) and utilizing the results of that research to shape your designs
  • Experience designing for markets outside the U.S. and/or some understanding of how users interact with their TV in Canada and Mexico, is a plus
  • Endless empathy for the user
#LI-SB5

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

 

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.

Thanks for considering a role at Roku. Take a moment to complete the form below. We ask that you remove any photos from your resume or CV before submitting your application. 

Additionally, providing false, misleading, or inaccurate information or responses will void this application and disqualify you from consideration. If employed by Roku, it will result in the immediate termination of employment regardless of when Roku discovers misleading or inaccurate information.

 

Application

Additional questions (US)

Accommodations

Roku complies with federal and state disability laws and it is our policy to provide reasonable accommodations to qualified individuals, including applicants and employees, with disabilities unless the accommodation will impose an undue hardship. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to People@Roku.com.

Roku considers qualified applicants regardless of criminal histories, consistent with legal requirements.

Anti-Discrimination Notice

Roku is proud to be an Equal Opportunity employer. It is the Company’s policy to provide equal opportunity to all individuals seeking employment without regards to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. Roku also prohibits harassment or discrimination of applicants based on any of the above-listed protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.

 

Voluntary Invitation to Self-Identify

This is not required to submit your application.

Completion of the form is entirely voluntary, and refusal to provide the information will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable local, state, and federal law, executive orders, and regulations.

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By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms. If you do not wish to receive any communications from Roku regarding similar roles in the future, you may unsubscribe at any time.

Thank you for applying for a role at Roku! We appreciate your interest in joining our team. We have received your application and will review it thoroughly.

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By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms. If you do not wish to receive any communications from Roku regarding similar roles in the future, you may unsubscribe at any time.

Thank you for your interest in joining our talent community at Roku! We appreciate your time and effort in submitting your contact information. We'll keep you updated on future opportunities that match your skills and experience.

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